FAQs

Kratom (scientific name: Mitragyna speciosa) is a tropical evergreen tree native to Southeast Asia and is part of the coffee family. Its leaves have been used for centuries in traditional culture.

Absolutely. This is a cornerstone of our commitment to quality. Every batch of our kratom is independently third-party lab-tested to ensure it is free from contaminants, heavy metals, and pesticides. We also test for purity and alkaloid content to ensure you receive a consistent, high-quality product every time.

The color of the kratom vein refers to the maturity of the leaf at the time of harvest, which results in different alkaloid profiles.

• Red Vein: Harvested from the most mature leaves, red strains are generally known for their calming and relaxing aroma.
• Green Vein: Harvested from leaves in the middle of their life cycle, green strains are often considered a balanced middle ground between red and white.
• White Vein: Harvested from young leaves, white strains are typically associated with a more energizing and stimulating aroma.

To maintain maximum freshness and potency, we recommend storing your kratom in a cool, dark, and dry place. Keep it in an airtight container away from direct sunlight, heat, and moisture.

• Powders offer versatility and are often more cost-effective.
• Capsules are convenient, pre-measured, and tasteless, making them great for on-the-go use.

Every individual is different, and we encourage you to research the unique properties of each strain to find the one that best suits your needs. For those new to kratom, starting with a well-known strain like Green Maeng Da or Red Bali is a popular choice.

• We accept a variety of payment methods for your convenience. These include: Visa, MasterCard, American Express

If you need to change or cancel your order, please contact us immediately at support@kratime.com. We will do our best to accommodate your request. However, once an order has been processed and shipped, we are unable to make any changes.

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package’s journey to your doorstep.

• We ship to United States or Canada with the exception of any states, counties, or cities where kratom is legally restricted. It is the buyer’s responsibility to know and comply with their local laws and regulations.

Orders are typically processed within 1-2 business days. Shipping times will then depend on the option you select at checkout.

• Standard Shipping: 3-5 business days
• Expedited Shipping: 1-3 business days

Shipping costs are calculated at checkout based on the weight of your order and your location.